Effective Date: [27/5/2026]

At CtrlX, we are committed to delivering your orders safely and on time. Please review our shipping policy for details regarding order processing and delivery.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may vary during high-demand periods or promotional events.

Shipping Time

Estimated delivery times:

• Local Delivery: 2–5 business days
• Domestic Delivery: 3–7 business days
• International Delivery: 7–15 business days (if applicable)

Delivery times are estimates and may vary depending on location, courier services, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on location, order value, and shipping method selected.
• Free shipping may be available on eligible orders or promotional offers.

Order Tracking

Once your order has been shipped, you will receive:

• Shipping confirmation
• Tracking number (if available)
• Courier details

Incorrect Address Information

Please ensure all shipping details are correct before placing your order. CtrlX is not responsible for delays or failed deliveries caused by incorrect address information provided by customers.

Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays may occasionally occur. If your order is significantly delayed or lost, please contact us for assistance.

Damaged Packages

If your package arrives damaged:

• Take photos of the package and product immediately
• Contact us within 48 hours of delivery
• Include your order number and details

Contact Us

For shipping-related questions:

CtrlX
Email: admin@ctrlx.asia
Phone: +91-92899 91595
Address: 5/37, Block 5, Kirti Nagar Industrial Area Kirti Nagar, Delhi – 110015