Effective Date: [27/5/2026]

At CtrlX, we strive to ensure customer satisfaction with every purchase. Please read our Refund and Returns Policy carefully before making a purchase.

Returns

You may request a return within 7 days from the date of delivery if:

• The product is damaged upon arrival
• The wrong product was delivered
• The product has a manufacturing defect
• The product is unused and in its original condition with packaging

Returned products must include:

• Original packaging
• Invoice or proof of purchase
• All accessories and included items

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse
• Customized or personalized products
• Digital products or downloadable items
• Products without original packaging
• Products marked as non-returnable

Refund Process

After receiving and inspecting the returned product:

• Approved refunds will be processed within 5–10 business days
• Refunds will be credited through the original payment method
• Processing times may vary depending on banks or payment providers

Exchange Policy

We may offer product replacement or exchange for:

• Defective items
• Damaged products
• Incorrect items received

Exchange requests should be submitted within [7] days of delivery.

Return Shipping

• Customers may be responsible for return shipping costs unless the return is due to our error.
• Shipping charges are generally non-refundable unless otherwise stated.

Order Cancellation

Orders can be canceled before shipment processing begins. Once shipped, cancellation may not be possible.

Contact Us

For questions regarding this Privacy Policy, contact:

CtrlX
Email: admin@ctrlx.asia
Phone: +91-92899 91595
Address: 5/37, Block 5, Kirti Nagar Industrial Area Kirti Nagar, Delhi – 110015